Privacy Policy

Last updated: December 2024

1. Information We Collect

Sentilink collects information to provide better AI consulting and lead generation services. We collect the following types of information:

Contact Form Information

  • Name and contact details (email, phone number)
  • Company information and job title
  • Service interests and project requirements
  • Communication preferences

Lead Generation Data

  • Prospect contact information obtained through legitimate advertising channels
  • Demographic and behavioral data for lead qualification
  • Company and industry information for B2B leads
  • Engagement metrics and interaction history

Technical Information

  • Website usage data and analytics
  • IP addresses and browser information
  • Device information and operating system
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information for the following purposes:

  • Providing AI consulting services and lead generation
  • Responding to inquiries and service requests
  • Qualifying leads and matching them with appropriate clients
  • Improving our services and website functionality
  • Sending relevant business communications and updates
  • Complying with legal obligations and protecting our rights

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • With clients who have purchased qualified leads (lead data only)
  • With service providers who assist in our operations
  • When required by law or to protect our legal rights
  • In connection with a business transfer or acquisition
  • With your explicit consent for specific purposes

We do not sell personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate security measures to protect your information:

  • Encryption of data in transit and at rest
  • Access controls and authentication requirements
  • Regular security assessments and updates
  • Employee training on data protection practices
  • Incident response procedures for data breaches

5. Data Retention

We retain information for the following periods:

  • Contact form submissions: 3 years from last contact
  • Lead generation data: As required by client agreements
  • Website analytics: 2 years from collection
  • Legal and compliance records: As required by law

Data is securely deleted when no longer needed for business purposes.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access to your personal information
  • Correction of inaccurate or incomplete data
  • Deletion of your personal information
  • Restriction of processing activities
  • Data portability for certain information
  • Objection to processing for marketing purposes

To exercise these rights, contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies:

  • Essential cookies for website functionality
  • Analytics cookies to understand website usage
  • Performance cookies to optimize user experience
  • Marketing cookies for relevant advertising (with consent)

You can control cookie preferences through your browser settings.

8. Third-Party Services

We may use third-party services that have their own privacy policies:

  • Google Analytics for website analytics
  • Advertising platforms for lead generation
  • Email service providers for communications
  • Cloud storage providers for data hosting

We encourage you to review the privacy policies of these third parties.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Binding corporate rules
  • Certification schemes and codes of conduct

10. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

12. European Privacy Rights (GDPR)

European residents have rights under the General Data Protection Regulation:

  • Lawful basis for processing personal data
  • Right to withdraw consent at any time
  • Right to lodge a complaint with supervisory authorities
  • Data protection impact assessments for high-risk processing

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Providing notice through our services

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

14. Contact Information

For questions about this privacy policy or to exercise your rights, contact us:

  • Email: [email protected]
  • Phone: +1 4234389512
  • Address: 19300 Cobb St, Tornillo, TX 79853-0000

We will respond to your inquiries within 30 days of receipt.